Water Heater Repair

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water heater & pressure valveThere is nothing more frustrating than waking up in the morning to experience water heater problems. Either you have no hot water or it ran out too fast. Immediately you think “a hot water heater leaking is not in the budget!” “Did I ever have water heater maintenance performed?” “Do I need water heater repair or installation?” All these thoughts go threw your mind in a split second as you step out of the cold shower.

It’s unfortunate, but everyone will experience hot water heater problems. The delay in the start of your day, the aggravation, stress and inconvenience could be a nightmare.

Let Pell Plumbing help relieve some of the stress. Our Plumbers are trained in water heater troubleshooting. We can quickly diagnose if you need water heater installation or repair. We will also discuss any options that may be available.

For quick response and fast installation, Pell Plumbing stocks every truck with a 50-gallon Rheem gas water heater, the most common size in Cobb County. If you require a different size or want to upgrade, our warehouse stocks all types and sizes of heaters; standard tank type, power vent heaters and tankless water heaters are available immediately.

We choose Rheem water heaters for several reasons:

  • They’ve been manufacturing quality water heaters since 1930.
  • Heaters and repair parts are readily available.
  • They have the best warranty in the business.
  • Customer support is excellent.
  • Long life: We’ve seen Rheem heaters last 30 years (average life of a water heater is 8-12 years).

Some companies pro-rate the life of the water heater, reducing the warranty. For example, if a 10-year heater fails in year 9, then the heater is only worth 1 year –  not much help with replacement costs. With Rheem products, a 10-year warranty means 10 years on the tank; Rheem will provide the replacement tank for free.

Because not everyone prefers Rheem water heater, Pell Plumbing installs and repairs all makes and models, including:

  • State
  • AO Smith
  • Bradford White
  • American Water Heaters

Considerations for tankless water heaters

rheem-tankless-water-heaterThe tankless water heater can provide endless showers and save energy while occupying less space than a traditional water heater. The luxury of taking a shower with endless hot water is a dream come true on a cold winter morning or after a rigorous workout. Consecutive showers aren’t a problem, either, because the tankless heater continues to provide hot water as long as it’s needed.

The tankless heater saves energy by heating water only when it passes through the appliance – only when it’s being used. Unlike conventional water heaters, there is no standing pilot and the unit does not need to maintain temperature.

Two issues determine the cost of installing a tankless water heater: gas supply and venting requirements, and location.

Gas supply

A tankless heater has different gas supply and venting requirements. A conventional heater might require 40,000 gas BTUs, compared to the tankless heater’s 190,000 BTUs. Because the tankless heater heats water as it’s needed, it requires more energy to heat the water quickly.


The gas supply for the heater might need to be increased to meet the new demand. While the vent for a conventional heater may be 3-4 inches, a tankless requires a 6-inch pipe with stainless steel insert.

Because of these limitations, we might not be able to install the tankless heater in the same place as the existing heater.

The size of a conventional water heater may require its own room or use a large portion of an existing room. Tankless units are mounted on the interior/exterior wall, allowing more storage space around the unit.

Important: Although water is heated instantly, that doesn’t mean hot water will arrive at the faucet immediately. Hot water still has to travel to the faucet. Depending on the unit’s location, you might have to wait for the hot water to arrive. There are ways to address the wait, but the solution might add to the installation cost. If you are currently waiting for hot water, a tankless heater will not improve your wait time, give us a call and we can discuss viable options that are available.

Rheem tankless water heater for endless hot water

Pell Plumbing is an authorized Rheem installer to consumers. That means we’ve completed a special training course and comply with state requirements for contractors. The Rheem tankless heater supplies up to 9.5 gallons of hot water per minute continuously – with no time constraints. In homes with oversized tubs or multi-headed showers, the Rheem tankless water heater supplies an endless amount of hot water consecutively, or 3 to 4 fixtures at once. A standard tank simply cannot do that without draining the hot water supply. Compared to a 6-year or 10-year warranty for conventional hot water tanks, Rheem tankless water heaters have a limited warranty on the heat exchanger for 12 years, and 5 years on the remainder of the parts, and 1 year on labor.